Partnering for Peak IT Performance

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Peak Managed Services

Managed Services includes the following:
- Monitoring - Server performance, desktop and server alerts, application performance, network hardware and overall network health check
- Manage - Servers, Anti-virus, anti-spam, email system, Exchange server, networking hardware, firewalls, backups, UPS, business applications
- Maintain - System audits, server and desktop patching, user account administration, file maintenance, critical software updates, network firmware revisions
- Support Services - available 24/7 from senior technicians, remote control support and onsite service
- Security - Firewall management, VPN connections and firmware upgrades
- Maximize - The value of your IT investment
- Procurement - selecting and purchasing of IT resources as well as asset inventory management and warranty administration

The key benefits of Managed Services are:
- Reduces costs, including traditional break/fix fees, hardwre, and IT operations
- Proactive response to system issues
- Improved end user satisfaction, reduced downtime and enhanced security
- Easy adoption of new business processes
- Overall improved productivty due to properly working and secure IT environment
- Increases levels of support & network availability without additional staff
- Makes the IT budget more stable and predictable
- Provides access to an enhanced skills base
- Enables the IT group to focus on the core business

Additional Services 
- IT audits and annual reviews
- Security audits
- Encryption of data
- Disaster recovery (DR) and business continuity (BC) planning
- Information security policies
- Incident response plans

What it does not include 
- System upgrades and replacement
- New facilities setup (eg. branch offices)
- Moving of data and databases
- Printers and scanner maintenance
- Wiring and cabling
- Telephone equipment
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